Delivery Policy

The personalised illustrated book, to read on bookulus.kids and download as a PDF.

If you chose the book with the cartoon: the animated cartoon of the same story, narrated in English, to watch online and download as a video file.

We do not sell or ship printed copies on this website.

Your finished book (and cartoon) appears under “My stories” in the account you ordered from, and we email a link to the address on that account.

You can open and download your purchases at any time for as long as your account exists.

Production starts automatically as soon as your payment is confirmed. A book is usually ready within a few minutes; a cartoon within 20 minutes.

At busy times, or if a technical problem occurs, it can take longer — up to 24 hours. If we cannot deliver within 24 hours of payment, we contact you and, if you wish, refund you in full.

You do not need to keep the page open while we work.

Delivery is free — it is included in the price. There are no shipping or handling charges.

Delivery is online and available worldwide, to any device with an internet connection and a modern web browser.

Delivery is complete when your purchase appears under “My stories”. Our system records the time of delivery and the account it was delivered to, and we send you an email to confirm it. That record serves as confirmation of delivery and acceptance of the order.

If our email does not arrive, check your spam folder — everything is also available under “My stories”.

If your purchase does not appear or a file will not open, contact us at zuka.jayeli@gmail.com or +995 595 53 11 11. We will fix it, or refund you as set out in our Refund and Cancellation Policy.